I would say ninety percent
of the common problems within teams, are very easily
recognisable and in the short-term easily dealt with.
For example, poor communication skills or a lack of communication
skills, and a lack of understanding or appreciation of
each team member.
If you think of things like conflict, how can you solve
conflicts if you don’t have good communication
skills? How can you possibly share the goals of a company
or even create the goals of a company if you don’t
have good communication skills.
Good communication does not mean being able to stand
on stage and just tell people a message; good communication
means being able to share a message which is heard, received,
understood and appreciated. People often say communication
is a two-way thing; communication is not what I tell
you, it’s what you hear or the manner in which
you hear it. Even people at top level do not necessarily
have good communication skills.
Another typical one would be leadership. If one thinks
how hard it is to be a leader, what defines a good leader?
In the leader’s opinion, it might be to be strong,
be directive, be controlling, be confident. What does
the team require? they may require very little from their
leader, i.e. give me some instructions and leave me alone.
So in many ways a leader has to try and be a number of
things to different people or, surround him or herself
with people that can do that. A clever leader is able
to do this.
Communication, leadership – and if one thinks
about it, EGO – if one can suspend ego in a team
it is always an amazing benefit to the team, very difficult
to do, but with amazing results when achieved.
Then you come to trust. Do you really trust me, do I
really trust you? Do I trust our product, do I trust
our client, our business?
Without these elements being in balance, people will
inevitably never work to their very best.
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